Getting a Coffee Roaster Onto Retail Shelves Without Chargebacks
- B2B & Retail Fulfillment
- Contract Packaging
- Freight & Logistics
The Challenge
Halden had built a solid DTC business but had never shipped a retail purchase order. Their new grocery partner required GS1-128 case labels, specific pallet configurations, ASN transmission and a booked delivery appointment — any miss carried a per-occurrence chargeback.
They had 60 days and no EDI experience.
What We Did
We treated the routing guide as the spec and worked backwards.
- Case and pallet build. Cases labeled to GS1-128, pallets built to the retailer's tie-high specification and stretch-wrapped to their standard.
- Contract packaging. Retail-ready display cases assembled in-house so Halden shipped one SKU instead of components.
- Appointment and freight. LTL booked and delivery appointments scheduled against each PO's delivery window.
The Outcome
All six opening purchase orders were accepted without a compliance deduction. Halden has since added two more chains on the same process and now sends roughly 40% of volume through retail.
“The routing guide read like another language to us. PrepFort had done it before, and that was the whole difference.”
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